Help and support

Getting started

How do I join?

Most people join through an invitation. A club director or coach invites you by email, and the link in that email takes you straight to your club. If your club isn't on OnGol yet, ask your director to set it up, or request access on getongol.com.

What can I see?

It depends on your role. Directors see the whole club. Coaches see their own teams. Team managers see rosters and attendance. Parents see their own child's evaluations, attendance and upcoming sessions. Nobody can see another club's information.

I'm a parent and I can't see my child.

Your child appears once a club director or coach links you to them. If you used the invitation email, that happens automatically. Otherwise ask your coach or director to link your account, or email us.

Signing in

How can I sign in?

With your email and password, with Google, with Apple (on iPhone), or with a one-time sign-in link we email you.

I forgot my password.

On the sign-in page choose Send a sign-in link instead. We'll email you a link that signs you in once. After that you can keep using sign-in links, or set a new password under Profile.

The link says it has expired or was already used.

Sign-in links work once and expire after 15 minutes. Request a new one from the sign-in page.

Notifications

How do I turn them on?

In the OnGol app, tap Turn on notifications on the home screen and allow them when your phone asks. You'll hear about new evaluations, team messages and session notes.

How do I turn them off?

Open Profile, then Notifications, and switch them off. You can also change this in your phone's Settings. Signing out of the app stops notifications to that phone.

I'm not getting them.

Check that notifications are allowed for OnGol in your phone's Settings, that they are on under Profile, and that you're signed in to the app. Still nothing? Email us.

Your account and your data

How do I delete my account?

Open Profile and choose Delete my account. We'll email you a confirmation link, so no one else can delete your account. You can also start from the sign-in page. If you are the only director of a club, add or promote another director first, so the club isn't left without one.

Deleting removes your account, your name and email, your sign-in methods and your devices. Records a club keeps about its players, such as evaluations and attendance, stay with the club with your name removed. Deleting can't be undone.

Can I see, correct or delete my child's information?

Yes. Contact us at [email protected] from the email on your account, or ask your club.

How is my information used?

Read our Privacy Policy. We don't show ads or sell information.